An enterprise meta model for the assessment and improvement of sustainability and mass customization performance

In a mass customization and sustainability context, enterprises are endeavouring to provide customized products, gain new markets while enhancing social, economic and environmental sustainability. Moreover the performance of the firm needs to be measured in order to control the progress towards the above mentioned goals. At this point, all performance inductors have to be considered in order to ensure a complete assessment. In this paper, a meta-model of the enterprise that takes into account these considerations is presented. The meta-model attempts to depict all enterprise components and factors arising from its environments in order to provide a global vision of the Sustainable Mass Customized (SMC) enterprise model which in turn will be exploited in farther steps for the assessment and performance improvement of such firms.